Operational manuals ready to adapt and training designed for hotel teams. Save time structuring procedures, strengthen day-to-day execution and give managers a clearer framework to train and maintain service standards.
Methods tested in real operations
Proven in palace hotels, classified hotels, Relais & Châteaux properties and Michelin-recognised restaurants.
Two complementary pillars
Whether you want to structure service standards or support their day-to-day application, choose the approach that fits your priorities.
Ready-to-use SOP Manuals, field-tested and adaptable to the way your property operates.
Immediate access
€67TTC
On-site or remote sessions, in French or English, for managers and operational teams.
Tailored support
By proposal
Operational references
Each department has its own SOP Manual. Starter Packs bring together complementary tools and are sold separately.
RoomsService sequences, guest communication, complaint handling, upselling, night audit, and the procedural structure that keeps a front desk consistent across every shift.
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HousekeepingRoom inspection checklists, linen and product management, cleaning protocols, and quality control standards, structured to maintain the same operational level from the first room to the last.
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Food & BeverageService sequences and standards for restaurant, bar, breakfast, and room service, a procedural framework that gives teams clarity on every guest interaction, every cover, and every service.
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WellnessTreatment protocols, guest journey standards, therapist conduct, retail procedures, and booking management, built for a spa where consistency and guest experience drive performance.
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Revenue ManagementForecasting, rates, availability, distribution, groups and results to guide commercial performance.
View departmentAll five SOP Manuals
Front Office, Housekeeping, Food & Beverage, Spa and Revenue Management. Editable PDF and PowerPoint, in French and English.
Tools designed to be used
Use the PowerPoint files to adapt the material to your property’s identity.
SOP Manuals are available in French and English.
Procedures organised by department to support the work of your teams.
The experience behind LuxOps
Operational and management experience built across demanding properties: openings, service upgrades, team development and operational leadership.
15 years
of operational experience
Proven processes
tested and deployed in properties
From project to practice
openings, upgrades, team leadership
Standards tested, deployed and used to support teams in their day-to-day work.